Refund and Returns Policy

Return and Refund Policy

Thank you for shopping at TNGBIKELIFE. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our Return and Refund Policy carefully to understand your rights and obligations.

1. Eligibility for Returns: We accept returns for any defective or damaged items received. Due to the nature of our business and the cash-on-delivery payment option, we do not accept returns for items due to a change of mind or preference.
2. Return Process: If you receive a defective or damaged item, please contact our customer service immediately after receiving your order. You can reach us via +212608752328 using a call or Whatsapp, alimssassi04@gmail.com or using Instagram. Our team will guide you through the return process and provide you with the necessary instructions.
3. Refund Policy: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 3 days.
4. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to the address provided by our customer service team.
5. Shipping Costs: We will cover the shipping costs for returning defective or damaged items. However, you will be responsible for paying for your own shipping costs for returning any other items.
6. Contact Us: If you have any questions about our Return and Refund Policy, please contact us via [contact information].

By placing an order with us, you agree to abide by our Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.